In a guest post for the Trust’s blog, Adriana Hawthorne, Publications/Content Manager at The Insolvency Service, shares an update on new materials on bankruptcy mythbusting.
I began learning about bankruptcy when I joined the Insolvency Service’s Online Debt Solutions (ODS) team. This team was working to design, create and launch the new online bankruptcy application.
One of the team’s main aims was to ensure that the new application was easy for individuals to use. To achieve this, we relied on regular user testing both with members of the public and with debt advisers.
Through this user testing, we came to realise how many misconceptions and fears still exist regarding bankruptcy. Individuals who took part in the research all self-identified as being in unmanageable debt, and yet many didn’t know anything about bankruptcy and were also nervous about getting debt advice.