In recent years, the Trust has reported significant increases in the number of people falling behind with utilities and other household bills. In a guest blog, Andrew White, Senior Policy Manager at the Consumer Council for Water, outlines some of the ways in which the water sector is responding to the challenges of affordability.
Whilst fuel poverty has continued to grab many headlines, a quiet revolution has been taking place in the water sector. Over the last few years the Consumer Council for Water has been working with water companies to ensure that more help is available than ever before for the 1 in 8 customers who tell us that their water and sewerage bill is not affordable.