Colin Trend is an independent consultant and an approved subject matter expert and instructor for the Money Advice Trust’s ‘mental health’ and ‘vulnerability’ training programmes. With Chris Fitch, he co-authored the Trust’s new vulnerability guidance for advice agencies, launched by the charity with the backing of a range of organisations across the advice sector in June 2016.
In “Vulnerability: a guide for advice agencies, 12 steps for treating clients in vulnerable situations fairly”, Chris Fitch and I ask 12 central questions that advice agencies should reflect on in terms of their approach to vulnerability and supporting clients through their over-indebtedness options. Launched by the Money Advice Trust with the backing of a range of organisations in the sector this month, we hope it will prove useful to agencies at a time when vulnerability has never been higher up the agenda. Read more